Shipping policy

SHIPPING POLICY

Last updated: 2 October 2026

Thank you for shopping with Tiny Torquez. This Shipping Policy explains where we ship, estimated delivery times, tracking and what to do if there is an issue with your delivery.

SHIPPING DESTINATIONS

Tiny Torquez currently ships to eligible delivery addresses within the United States.

Available shipping options will be shown at checkout after you enter your delivery address. If checkout does not accept an address, we are currently unable to ship to that location.

We do not currently offer international shipping outside the United States.

FREE SHIPPING

We provide free standard shipping on all eligible orders within the United States.

There is no minimum order value required unless a different requirement is clearly displayed on our website or at checkout.

PROCESSING AND DELIVERY TIMES

Orders are normally processed within 1–3 business days.

Most orders are estimated to arrive within 7–15 business days from the date the order is confirmed. Business days exclude weekends and public holidays.

Delivery estimates are not guaranteed. Delivery may take longer during peak shopping periods, severe weather, carrier disruptions, public holidays or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will contact you using the email address provided with your order. Where required by applicable law, we will provide the option to accept a revised delivery estimate or cancel the affected order for a refund.

ORDER CONFIRMATION AND TRACKING

After placing an order, you will receive an order-confirmation email at the email address provided during checkout.

When your order ships, we will send a shipping-confirmation email containing tracking information where tracking is available.

Tracking information may take several business days to update after a shipping label is created. This does not necessarily mean that your order has stopped moving.

You can also use the Track Order page on our website to check your delivery status.

MULTIPLE PACKAGES

Products may be fulfilled from different locations. If your order contains multiple products, they may be shipped separately and arrive at different times.

You may receive more than one shipping-confirmation email or tracking number. You will not be charged additional shipping fees when an order is divided into multiple packages.

SHIPPING ADDRESS ACCURACY

Please carefully review your delivery address before submitting your order.

Tiny Torquez is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If you notice an error, contact us immediately at contact@tinytorquez.com. We will try to update the address, but changes cannot be guaranteed after an order has entered fulfilment or shipped.

If a package is returned because the address was incorrect, incomplete or undeliverable, we will contact you to discuss available options. Additional shipping costs may apply before the order can be resent.

DELAYED ORDERS

Occasional carrier delays can occur after an order has shipped.

If your order has not arrived after 15 business days, or its tracking information has not updated for an extended period, contact us at contact@tinytorquez.com with your order number.

We will review the tracking information and, where appropriate, contact the carrier or fulfilment partner to investigate.

LOST PACKAGES

If tracking does not confirm delivery and the carrier determines that your package has been lost in transit, contact us so we can arrange an appropriate replacement or refund.

Please do not submit multiple carrier claims for the same order while Tiny Torquez is investigating the shipment.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it:

Confirm that the delivery address on your order is correct.
Check around the delivery location, mailbox and any safe-drop areas.
Ask household members, neighbours or building management whether they accepted the package.
Allow one additional business day, as carriers occasionally mark packages as delivered shortly before completing delivery.
Contact the shipping carrier using your tracking number.

If the package is still missing, email contact@tinytorquez.com with your order number and tracking details. We will help investigate, but a replacement or refund cannot be guaranteed when the carrier confirms delivery to the address provided at checkout.

This does not limit any rights you may have under applicable consumer law.

DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery.

If a product arrives damaged, defective or different from what you ordered, contact us as soon as possible at contact@tinytorquez.com.

Include:

Your order number;
A description of the issue;
Clear photographs or a short video of the product;
Photographs of the packaging and shipping label, where relevant.

Please keep the product, packaging and all included components until we have reviewed your request.

Damaged, defective and incorrect items are handled in accordance with our Return and Refund Policy.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at contact@tinytorquez.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered fulfilment or shipped.

Once an order has shipped, it must be handled in accordance with our Return and Refund Policy.

CUSTOMS AND ADDITIONAL CHARGES

Products may ship from different fulfilment locations, including locations outside the United States.

Customers will not be charged additional shipping fees by Tiny Torquez after checkout. If a carrier unexpectedly requests an import duty, customs charge or other delivery payment, contact us before making the payment so we can review the request.