Refund policy

Return and Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return eligibility

To be eligible for a change-of-mind return, your item must be:

  • Unused and in the same condition in which it was received
  • Complete with all accessories, controllers, cables, manuals and other included components
  • Returned in its original product packaging
  • Accompanied by your receipt or other proof of purchase

Products that have been used, damaged after delivery, modified, disassembled or returned with missing components may not be eligible for a return.

These conditions do not prevent you from contacting us about an item that arrived damaged, defective or incorrect.

Starting a return

To request a return, email contact@tinytorquez.com with:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos or a short video if the item is damaged, defective or incorrect

If your return is approved, we will provide the correct return address and instructions. Please do not send products to the address shown on the original parcel or return an item without contacting us first. Unauthorised returns may not be accepted.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as Tiny Torquez cannot be responsible for return parcels that are lost in transit.

If you receive an item that is damaged, defective or incorrect, Tiny Torquez will work with you to provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Original shipping charges, if any, are not refundable unless the product was damaged, defective or incorrect.

Damaged, defective or incorrect items

Please inspect your order after delivery and contact us as soon as possible if your item is damaged, defective or different from what you ordered.

Email contact@tinytorquez.com with your order number and clear photos or video showing the issue. We will assess the problem and arrange an appropriate replacement, refund or other resolution.

Please keep the product, packaging and all included components until your request has been resolved.

Non-returnable items

We cannot accept returns for:

  • Gift cards
  • Items specifically marked as final sale before purchase
  • Products that have been modified, misused or damaged after delivery
  • Products returned with missing parts or accessories
  • Items sent back without prior return approval

Please contact us if you are unsure whether your item is eligible.

Exchanges

We do not currently process direct exchanges. The quickest way to obtain another product or variant is to return the eligible item and place a separate order after the return has been approved.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact contact@tinytorquez.com.